Education
University Lumière Lyon 2
Master 1 LEA (English-Portuguese) – Marketing & Digital Business and International Trade
2025 – Present
University Jean Moulin Lyon 3
BA in Applied Foreign Languages (English-Portuguese) – with honours
2022 – 2025
Professional Experience
Boulanger Lyon Cordeliers – Lyon
Customer Service Advisor | Dec. 2023 – Present
- Welcoming and assisting clients in-store, by phone, and via email.
- Managing administrative files and providing personalised follow-up with a strong service focus.
- Handling and resolving disputes with diplomacy and active listening, contributing to client satisfaction and loyalty.
Casino Supermarché Mermoz – Lyon
Multitask Cashier | Sept. 2022 – Dec. 2023
- Managing transactions and assisting customers in a fast-paced environment.
- Developing precision, discipline and customer-oriented service skills.
Student Association Involvement
Student Committee of the Department of Lusophone Studies
University Jean Moulin Lyon 3 | Sept. 2024 – Mar. 2025
- Managing and creating content for the committee’s bilingual Instagram account (French/Portuguese).
- Designing communication visuals (Canva, Photoshop).
- Actively coordinating intercultural events (Lusophone Countries Cultural Week, Prix Caméléon 2025), in collaboration with teachers, students, and institutional partners.
Skills
- Event organisation and coordination
- File and administrative follow-up
- Strong interpersonal communication
- Visual content creation
- Teamwork
- Analytical thinking and prioritisation